Delivery & Returns
* We will close on Wednesday 20th December and re-open on Monday 9th January 2024. Any orders placed during our closure will be dispatched from Monday 9th January 2024. Our website will still be open 24/7 for you to place orders and gift vouchers can still be ordered, as you will receive a voucher number by email *
PLEASE NOTE BECAUSE OF RECENT ROYAL MAIL POSTAGE INCREASES, WE HAVE HAD TO PUT OUR FREE DELIVERY OFFER UP TO ORDERS OVER £30.
We aim to dispatch your order within 2 working days of receipt of cleared payment, however during very busy periods, your order may take up to 5 working days to be despatched.Please note that orders placed on Friday are despatched from Monday onwards.
PLEASE SEE THE TICKER ON OUR HOMEPAGE FOR CURRENT DELIVERY TIMES
Postage and packing on UK & NI orders of £30.00 and over is free. On orders under £30, there is a postage charge of £3.95 for 2nd class and £4.50 for 1st class. We have the option for orders that are over £30 to upgrade to 1st class postage. We also have the option for UK orders to upgrade to APC delivery.
Please ensure that all your address details are entered correctly when placing your order. Unfortunately, we will have to charge additional postage costs for any orders that are returned to us as undelivered by Royal Mail, as a result of address details being supplied incorrectly.
If you wish to return an item, please contact us by email and we will send you a pre-paid returns label if your item is faulty. If your original order was over £30 and you qualified for free postage, if you return item/s and your order value then falls below £30, you will be refunded for the item/s less the original postage charge. Please note this does not apply for faulty items.