Delivery & Returns
Order Value - £0.01 - £19.99
Order Value - £20.00 - £999.99
|UK & NI ||Parcels - APC next day delivery guaranteed by 4pm - fully tracked ||£3.95 ||FREE |
|UK & NI ||Large Letters - Royal Mail ||£3.95 ||FREE |
|Overseas (Weight Based) ||Royal Mail International Tracked & Signed For® ||Please email for accurate costs as overseas orders are calculated on the weight of your order. |
PLEASE NOTE WE ARE VERY BUSY AFTER OUR BLACK FRIDAY SALE AND ORDERS ARE TAKING LONGER THAN NORMAL TO BE DISPATCHED.
We aim to dispatch your order within 2 working days of receipt of cleared payment, however during very busy periods, your order may take up to 5 working days to be despatched.
PLEASE SEE THE TICKER ON OUR HOMEPAGE FOR DELIVERY TIMES
Postage and packing on UK & NI orders of £20.00 and over is free. Large letter orders are sent via Royal Mail and all other orders are sent by APC next day delivery, which is a fully trackable service. For UK & NI orders under £20.00, there is a postage charge of £3.95 and these orders are also sent by Royal Mail/APC.
UK & NI orders are sent by APC/Royal Mail and EU and overseas orders are sent by Royal Mail International Tracking and Signature Service.
FOR OVERSEAS SHIPPING INFORMATION PLEASE CLICK HERE
Please ensure that all your address details are entered correctly when placing your order. Unfortunately, we will have to charge additional postage costs for any orders that are returned to us as undelivered by Royal Mail, as a result of address details being supplied incorrectly.
We must be notified of any undelivered orders within 20 days of you placing your order. We cannot accept claims for missing orders after this period. Please note that Royal Mail do not consider an item to be lost until it has been undelivered for 13 working days from the due delivery date, this is for items sent within the UK. For items sent to Europe, it is 20 working days and for all other destinations, it is 25 working days. Please note that this time scale is set by Royal Mail, not ourselves.
Please note that we do not dispatch to PO Box numbers, unless the address is registered to your PayPal account.
If you wish to return an item, please contact us either by email or by telephone. If your original order was over £20 and you qualified for free postage, if you return item/s and your order value then falls below £20, you will be refunded for the item/s less £3.95 postage.