FAQs

Do you have a bricks and mortar shop open to the public?

No we don't. We are however open for Click and Collect orders.

Do I have to open an account to place an order with you?

No, you can place an order on our website without opening an account, however if you do open an account, you will be able to collect customer loyalty points, view your order history and see when your orders have been dispatched. Please note that you will not receive any unsolicited emails from us if you do open an account. You will only receive marketing, special offers and new product notification emails if you have signed up for our newsletter.
 

How long will my order take to arrive?

We aim to dispatch your order within 2 working days of receipt of cleared payment. Dispatch is often much quicker than this (usually the same day if ordered before 1.00pm), however during very busy periods (especially after our HOCHANDA shows) your order may take up to 5 working days to be dispatched. Please note that we are closed on Fridays, so any orders placed on a Thursday afternoon after 2.30pm or a Friday, will be dispatched on the Monday.
 

I want to place an overseas order but the shipping is showing as £15!

Please see our overseas ordering section for information on how to place an order.

I want to place an overseas order but I can't see my country listed?

We only ship to countries where Royal Mail offer their International Tracking and Signature Service and the countries we deliver to are as follows:

Andorra - Australia - Austria - Belarus - Belgium - Bulgaria - Canada - Canary Islands - Croatia - Cyrus - Czech Republic - Denmark - Finland - France - Germany - Gibraltar - Greece - Hungary - Iceland - Irish Republic - Italy - Lativa - Liechtenstein - Lithuania - Luxembourg - Malta - Netherlands - New Zealand - Poland - Portugal - Slovakia - Slovenia - Spain - Sweden - Switzerland - USA
 

Do you give loyalty points?

Yes we do - for more information, please see HERE. 
 

Do you have a wholesale website?

We do have a wholesale website where we distribute That's Crafty!, AALL & Create and 13Arts products. This is a strictly trade only website. If you are a retailer, please see our wholesale website L G Crafts Ltd for details HERE.