Delivery & Returns
PLEASE NOTE OUR CHRISTMAS CLOSURES
We will continue to post UK orders out until Thursday 21st December (orders need to be received by 1pm). This is the last posting date for 1st class orders. We will commence posting out orders on Wednesday 3rd January.
Our bricks and mortar shop will close on Thursday 21st December at 4pm and we re-open at 10am on Tuesday 16th January 2018.
Order Value - £0.01 - £19.99
Order Value - £20.00 - £999.99
|UK & NI ||Royal Mail 2nd Class ||£2.95 ||Free |
|UK & NI ||Royal Mail 1st Class ||£3.50 ||£1.00 |
|Overseas (Weight Based) ||Royal Mail International Tracked & Signed For® ||Please email for accurate costs as overseas orders are calculated on the weight of your order. |
We aim to dispatch your order within 2 working days of receipt of cleared payment. Dispatch is often much quicker than this (usually the same day if ordered before 1.00pm), however during very busy periods (especially after our HOCHANDA shows) your order may take up to 5 working days to be dispatched. Please note that we are closed on Fridays, so any orders placed on a Thursday afternoon after 3.30pm or a Friday, will be dispatched on the Monday.
Postage and packing on UK & NI orders of £20.00 and over is free and these are sent by 2nd class post, with the option to upgrade to 1st class post for £1.00. For UK & NI orders under £20.00, there is a postage charge of £2.95 and these orders are sent by 2nd class post, with the option to upgrade to 1st class for £3.50. Please note that we send heavier/larger orders by courier.
UK & NI orders are sent by Royal Mail and EU and overseas orders are sent by Royal Mail International Tracking and Signature Service.
FOR OVERSEAS SHIPPING INFORMATION PLEASE CLICK HERE
Please ensure that all your address details are entered correctly when placing your order. Unfortunately, we will have to charge additional postage costs for any orders that are returned to us as undelivered by Royal Mail, as a result of address details being supplied incorrectly.
We must be notified of any undelivered orders within 30 days of you placing your order. We cannot accept claims for missing orders after this period. Please note that Royal Mail do not consider an item to be lost until it has been undelivered for 13 working days from the due delivery date, this is for items sent within the UK. For items sent to Europe, it is 20 working days and for all other destinations, it is 25 working days. Please note that this time scale is set by Royal Mail, not ourselves.
Please note that we do not dispatch to PO Box numbers, unless the address is registered to your Paypal account.
If you wish to return an item, please contact us either by email or by telephone. If your original order was over £20 and you qualified for free postage, if you return item/s and your order value then falls below £20, you will be refunded for the item/s less £2.95/£3.50 postage.