Our Click & Collect Service


You can reserve your order online and pick it up from our premises in Romford using our free "Click & Collect" service. Free secure parking is also available just outside our shop.

To reserve your items, simply select the "Click & Collect" option at the checkout stage and then pay for your goods when you collect them. We are able to accept Debit/Credit Card and cash payments. For orders using our "Click & Collect" service, please ensure that you bring your invoice receipt with you when collecting the items. Please note click and collect orders must be collected within 2 working days of you receiving confirmation that your order is ready to collect. 

The Old Brick Works, Unit 1E Bates Ind. Estate, Church Road, Romford, Essex RM3 0HU.

For all Click & Collect enquiries, please call 01708 344146.


Terms of Use

By selecting the “Click and Collect” service on our website you acknowledge and agree to the following “Terms of Use”.

Information regarding order details, item availability, estimated pick-up time, store hours, phone number, physical address, pickup instructions, returns policy, cancellations policy and customer support contact information are displayed on our website. The display of item availability on our website does not imply or warrant that such items are currently or will be available at any time. Item availability and estimated pick-up times are approximate, not guaranteed.

We (That’s Crafty!), will contact you when your order is ready for collection by email or SMS text message. You may collect your order after you receive the collection notification, by presenting your collection code if applicable or invoice at our shop. Please do not arrive at our warehouse before we have confirmed your order is ready, as it may not be available for collection.

When you purchase an item, we may provide you with the option to receive your collection notification via SMS or other text messages. For telephone numbers you provide us, including mobile telephone numbers, you consent to receive SMS or other text messages at that number. We will not share your phone number with any third parties.

The "Free Click and Collect" service as used on the site, means that there is no delivery charge or additional charge to the buyer for the item(s) purchased. Notwithstanding any other provision in our “Terms of Use”, you are responsible for payment to Us (That’s Crafty!) of the product price to complete the purchase of your item. These “Terms of Use” are effective immediately. You are required to pay for your items at the time of collection by cash or credit/debit card. Please note that your item will be available from our warehouse for collection for a maximum of 2 working days after you have received your collection notification. If you are not able to collect your order within this time, please contact us to arrange a new collection time. If you fail to contact us with a new collection time we will cancel your order and issue a full refund.

We may amend our “Terms of Use” at any time by posting the amended version on our website.

Click here to for directions to our shop.